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Terms and Conditions

Applicability

These terms of trade apply to all contracts for the supply of goods and services ("jewellery") made with Magpie.Kiwi (HAAL 2015 Ltd) and the person purchasing the goods and services. Any amendment or alteration must be agreed in writing.

Ordering, Returns and Availability

Although we carry some of our jewellery in stock, some of our jewellery is ordered specially for you. It may take up to four weeks to complete an order and up to a further two weeks for shipping from international designers, which means a delivery time of up to six weeks. However, most orders will be completed in a much shorter time, and jewellery held in stock will usually be dispatched within 24 hours.

Jewellery must be paid for in full prior to being made or ordered, and this constitutes your agreement to buy. We will confirm your order and receipt of payment by e-mail, and this constitutes our agreement to sell.

Only if the jewellery does not meet the given specifications will you have the option of requesting a full refund. Please ensure that if you are ordering a ring you have chosen the correct size.  (All ring sizes on this website are New Zealand sizes).

If an item of jewellery becomes unavailable for any reason after you have placed your order and made your payment, you will be advised and your money refunded in full.

Product quality

Your satisfaction is important to us, and we endeavour to produce the best jewellery we can, of the best quality materials and workmanship.

If any jewellery you receive from us is defective, please contact us as soon as possible. On return of the jewellery with our receipted invoice enclosed, we will replace it, and reimburse your postal charges. You will not be charged postage a second time for the replacement jewellery. If you are returning faulty goods, please note that the risk in transit is yours until we receive the goods.  Please make sure you send any returns insured and "signature required", or we will not be held responsible.

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone or send you unwanted communications

Payment

Payment is through Paypal or, for credit card payments, 2Checkout.  All prices are in New Zealand dollars.

Shipping 

Domestic:

Jewellery shipments under NZ $200 will be sent by courier, untracked ($5), unless tracking is requested ($10).  Shipments over NZ $200 will be sent tracked, free of charge. Shipments sent without tracking are your responsibility once they leave our premises.

Australia:

Shipments with a value under NZ $100 can be sent by standard airmail ($15). Shipments with a value under NZ $2000 can be sent by International Courier, tracked ($25), and shipments with a value over NZ $2000 will be sent by International Express Courier, tracked and signature required, free of charge. Shipments sent without tracking are your responsibility once they leave our premises. 

Rest of the World:

Shipments under NZ $100 can be sent by ordinary airmail ($25) unless tracked International Courier ($45) is requested.  Jewellery shipments with a value over NZ $100 will be sent by International Courier.  All jewellery over NZ $2000 will be sent by International Express Courier, tracked and signature required, free of charge. Jewellery sent without tracking is your responsibility once it leaves our premises.

We do not ship to P O Box numbers, only to street addresses.

Tax and Import Duty

We are not registered for GST so prices shown on our website are GST zero rated.  All taxes and duties that may be applicable in countries outside New Zealand are your responsibility, as is any fee charged for customs clearance once the jewellery has left New Zealand.

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